Insight in action
Enhancing our author communications
We’ve been listening. Over the past months, many of you have shared your thoughts on what’s working well and where we can improve. Your feedback has highlighted key areas where we can do better—greater transparency in marketing efforts, better communication after publication, and more insights into the impact of your work. These insights have been invaluable, and they’ve inspired us to take meaningful action.
We’re committed to making your publishing experience more transparent, supportive, and valuable, so we’ve been working hard to address what matters most to you. Here’s a closer look at what we’ve delivered so far and what’s coming next.
What we’ve achieved so far:
New post-publication email journeys
We’ve created tailored email journeys for book authors to guide you through the post-publication process. These emails provide insights into what’s happening behind the scenes and how your work is performing. Find out more here. Our journal authors journey is coming soon!Citation alerts
You’ll now receive notifications when your journal article or book is cited, making it easier to track the academic impact of your work and see how it’s influencing your field.Timely milestone updates
We’ve added updates for key milestones, such as letting you know when your book becomes available in paperback.Clearer marketing explanations
We’ve focused on aligning our marketing efforts with the three core needs you’ve told us matter most: Impact, Support, and Value.
Impact: We’re ensuring your research reaches the right audiences through targeted marketing initiatives that amplify its visibility. We’ve also introduced tools to help you better understand how your research is performing, so you can confidently demonstrate its influence.
Support: Navigating the post-publication journey can feel overwhelming, so we’re providing clear, proactive support. From explaining how we’re promoting your work to keeping you informed about key milestones, we’re here to guide you every step of the way.
Value: Your contributions as an author are at the heart of everything we do. By offering greater transparency into our marketing efforts and sharing insights into the impact of your work, we aim to show you how much your research matters—not just to us but to the global academic community.
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What’s next:
Author resources
We’re improving and updating our tools and resources to make them even more helpful for you. Our goal is to ensure you feel fully supported and confident in promoting your research and sharing your work with the world.Author impact visibility
We’re adding more communication touch-points to showcase the impact of your research and highlight the difference it’s making globally.
“These changes are just the beginning. Your feedback continues to shape what we build next, and we’re excited to keep working with you to make your publishing experience even better. We’re already seeing positive feedback and improvements in author satisfaction, and we’re committed to building on this momentum to create a more transparent, supportive, and valuable journey for all our authors. Thank you for helping us make this possible.”
Audrey, Author Engagement Team